Return Policy
What is BigRugRack.com's Return Policy?
What is BigRugRack.com's Cancellation Policy?
What is BigRugRack.com's Exchange Policy?
Please Read - Inspect Your Rugs When They Arrive!
What is BigRugRack.com's Return Policy?
If you would like to return your rugs after it has arrived at your
home, you can contact BigRugRack.com at Shipping@BigRugRack.com and have your rugs returned.
Your damaged rugs will be replaced, repaired, and dealt with accordingly.
We want to ensure that you are satisfied with your purchase. You
must contact BigRugRack.com within 7 days after you have received your
rugs at your home. Your return request will be handled by a manager
at BigRugRack.com. Authorization from the manger will need to
be obtained in order to begin the return process. The manager
at BigRugRack.com will request your Manufacturer's Return Authorization
Number from the rug manufacturer. BigRugRack.com will not be able
to process your return without a Manufacturer's Return Authorization
Number. This number will be used to arrange pickup and shipping
of your rugs to the manufacturer. You will be responsible for
the return shipping fees to return your rugs. The return shipping
fees may not be the same amount as our shipping fees. Return shipping
fees are usually 15 - 25% of the original purchase price. The
return shipping fees will be deducted from your refund. Your refund
will be sent to you after your rugs have been received by the manufacturer
in new condition and in good order.
If you want to return your rugs, you will need to pay a 20% restocking fee on all returned rugs and the return shipping fees. The restocking fee is 20% of the original purchase price of the rugs, excluding the original shipping costs.
When you return your rugs, they must be in their original packaging and in the manufacturers' original new condition. If you return your rugs in a damaged condition, you will be charged with repair fees. You should be careful with the packaging and handle with care. Your rugs will be returned to the same warehouse that originally stocked the rugs.
What is BigRugRack.com's Cancellation Policy?
Your order can be cancelled up to 2 days after you place an order on
BigRugRack.com. After this time period, BigRugRack.com or the rug manufacturer
will become financially responsible for your order and will be obligated
to pay for your order on your behalf. If you would like to cancel
after 2 days, you will be charged a restocking fee since your order
has already been placed and will be ready to ship from the rug manufacturer.
What is BigRugRack.com's Exchange Policy?
You can exchange your rugs for other rugs of equal or greater value
if your rugs are undamaged, in the original condition and packaging,
and delivered to the original warehouse that stocked your rugs.
You do not have to pay for the 20% restocking fee if you choose to exchange
your rugs with other rugs of equal or lesser value. If you would
like to exchange your rugs for rugs of greater value, you will be charged
the additional difference of the cost for the new rugs. You will
have to pay additional shipping fees to return your rugs to the manufacturer
and have your new rugs delivered to your home.
If you plan on returning or exchanging your rugs, you must contact BigRugRack.com within 4 days and get a Manufacturer's Return Authorization Number from a manager. If you have any questions about this process, you can email Shipping@BigRugRack.com. It is our goal to make your shopping experience at BigRugRack.com successful.
Please Read - Inspect Your Rugs When They Arrive!
You should note damages to your rugs and packaging on the BOL (bill of lading)
or shipping documentation. If your rugs are clearly damaged beyond
repair, you should refuse the damaged piece in your shipment.
You can still accept the rugs that aren't damaged in the shipment.
You will need to submit a claim to BigRugRack.com at Shipping@BigRugRack.com within 7 days of receiving your shipment.
BigRugRack.com will start a shipping claim and proceed to replace or
repair your damaged rugs. Once you contact BigRugRack.com with
pictures and a written description of what happened, we will mitigate
with the shipping company. BigRugRack.com will ensure that your
rugs will be either repaired or replaced at no cost to you. Once
the shipping claim is processed, you will be sent details about the
claim including the procedure and possible solutions.
Recommended - Please measure the space you want to use your rugs to ensure the rugs will actually fit the space when you receive them.
